When you login to MyChoice, you must click on the
My Order tab to know your current
order status. This tab will list all the details of the template/s
bought by you - viz. product number, cost, thumbnail, date of
purchase, facility to generate invoice, history of past orders
(if any) and current status of the order which could be one of
the following :
Here's what
each status report indicates:
A. Order under Process:
This
means that we have received your order and are verifying your credit card details
or waiting for payment through other methods (Wire transfer).
At
this stage, you cannot download the Layout as we have not yet received the funds.
Please note that just keying in your credit card details does not mean that funds
are transferred to our account. In order to close the transaction, we need some
time (2 hours to 48 hours) for verifying the payment.
B.
Order Processed Pending Download:
This means that we have received
the funds and your order has been confirmed. At this stage, you
can download the Layout that you bought. Please note that you
need to download the layout within
4 working days after which the download
URL gets deactivated automatically. In simple words, this status
indicates that your order has been processed / approved from our
side, but awaits downloading from your side.
C. Order Complete:
This
means that you have downloaded the concerned Layout/s. When an order is placed,
it waits for two stages, before it actually displays "Order Complete".
First, it awaits our order verification.
Once we have verified an order, it displays Order
Processed, pending download (as explained
in point b above).
Secondly, it awaits you to download the layout.
Once you download the Layout, the order gets complete.
D. Order expired contact us to reactivate:
As mentioned in point b above, after your order is processed,
you need to download the Layout/s within 4 working days of approval, failing which
the download URL gets deactivated automatically. In case, you visit the page after
your URL got deactivated, you must contact us with the details and reasons for
not being able to download the Layout. After hearing from you we will reactivate
the URL for 4 working days.
E. Order Cancelled:
In
a situation, where we cannot verify your credit card / payment details, we will
cancel the order. In such a situation, your credit card (in case of payment through
credit card) will not be charged for this transaction.